Email Configuration

Kiaro sends transactional emails on your behalf for key events. Email delivery is handled at the platform level, there’s no per-user email configuration required.

Emails Kiaro sends

Account & billing

Welcome, sent when you create your account
Subscription confirmed, sent when you subscribe to a paid plan
Payment received, receipt for successful subscription charges
Payment failed, notification when a subscription charge fails, with a link to update your payment method
Subscription cancelled, confirmation when you cancel your subscription
Trial reminder — sent a few days before your 30-day free trial expires

Invoicing

Invoice sent, delivered to your client when you send an invoice, includes a PDF attachment and payment link (if Stripe Connect is set up)
Payment received, sent to both you and your client when an invoice is paid online

Collaboration

Team invite — sent when you invite a team member (Team plan)
Portal invite, sent to clients when you enable their client portal access, includes a magic link to sign in

Digest

Weekly digest, a summary of the past week’s activity: revenue collected, invoices due, tasks completed, and upcoming deadlines. Sent every Monday morning.

Sender details

Emails Kiaro sends to your clients on your behalf — invoice sends, payment reminders, proposal sends, payment receipts, and portal invites — go out with your name in the From field and a clean reply@reply.kiaro.io address in Reply-To. When your client hits Reply, their message routes through Kiaro and lands in your inbox like any other email, with a reference to the invoice or proposal it relates to. Your own reply to that forwarded message goes straight back to your client; Kiaro is not in the loop after the first hop.

Internal notifications Kiaro sends to you (digests, welcome, password resets, void notifications, OTP challenges) come from Kiaro directly and don’t carry your name.

Email preferences

Currently, all transactional emails are enabled by default and cannot be individually toggled. The weekly digest can be disabled in Settings → Preferences.

Deliverability

Kiaro uses industry-standard security and authentication for reliable email delivery. If you or your clients aren’t receiving emails, check spam/junk folders first. Contact support if emails are consistently missing.